Refund policy
Returns
We want you to be completely satisfied with your purchase and we are sorry to hear that your item is not suitable. Most items purchased online though the Jungle Club website may be returned for a full refund (minus shipping costs) within 14 days of delivery. Items purchased in store may be returned for store credit only. Products must be unused and in original packaging. Returns must be pre-authorized.
Once approved, returns must be properly packed, original packaging is recommended, and sent with the provided label. Please note that a $9 shipping and restocking fee will be deducted from your refund amount. Items that arrive to Jungle Club damaged in any way will not be refunded.
Please include the original packing slip with your return. Once we receive the package, we will credit the original form of payment. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Pigment damaged in any way will not be refunded.
Several types of goods are exempt from being returned. These items include: gift cards, perishable goods such as food and plants, sale items, custom made and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please contact us.
Damages & Defects
Claims for damaged or defective items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be photographed and sent to us in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by contacting us. Please provide images of the damaged products. Claims received after 5 business days of delivery will not be processed.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, please start the return process and place a new order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item and have/have not approved your refund.
If you are approved, your refund will be processed (minus a $9 processing fee) and a credit will automatically be applied to your original payment method within 5 business days. Please note that your banking institution may take additional time to process your refund.
Start a Return
To request a return:
1. Log in to your account: In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.